Manufacturer’s Warranties
All of the products that are sold on our website come with a manufacturer’s warranty of a minimum of 1 year. For additional information on the manufacturer’s warranty for a specific product, please contact the manufacturer directly. The warranty covers manufacturer’s defects and damage during Delivery/Shipping. It does not cover damage from reckless use. Examples include damage from a table dropping on the ground or tipping over, hitting the table with objects like rackets, putting excessive weight on it, or any other improper use.
Return policy
Damaged, Defective, or Incorrect Items
If any item that you receive is damaged or defective, or if we sent you the wrong item, please contact us within thirty days of receipt so that we may arrange a replacement. For some items (e.g., pool tables), depending on the damage/defect, we may arrange a replacement part rather than a replacement item.
Manufacturers sometimes update the look of their products without changing their characteristics. We try to pass on all the changes they provide us as quickly as possible. However, the pictures on our website may not be identical to the products you receive. Please note that rackets are made of wood, so if a racket breaks in use, this is not considered to be a defect.
Full-sized Tables, Floor-Standing Midi/Mini Tables
If you open the carton, you cannot return a full-sized table, conversion top or floor-standing midi/mini table. If the carton is unopened, you may return such items within thirty days of receipt for exchange or refund.
If you return such an item (or refuse delivery of such an item), you will be liable for all shipping costs, both to you and back, plus a restocking fee of 15% of the price. For full-sized tables, the 25% restocking fee will be calculated on the price excluding the shipping cost. To avoid surprises, before refusing delivery of such an item, please contact us to find out how much you will be charged. If you are exchanging, then our usual handling/shipping fees apply to send the new items to you.
Custom Installation product
Any custom-installed or installed according to your personal and unique specifications cannot be returned or refunded, except for warranty repair/replacement. For example, once the pool is delivered and installed at the customer’s location, it can not be returned and refunded other than for warranty issues.